Charlotte Rose interior is committed to finding and selling unique, high quality merchandise. If you do not love your treasure(s), you must submit a Return Authorization Form. Upon successful completion of your Return Authorization request, our customer service team will instruct you how to proceed with your return. All requests must be RECEIVED BY CHARLOTTE ROSE INTERIORS WITHIN 1 WEEK OF DELIVERY TO YOUR HOME. Returns that arrive without completion of the Return Authorization form will not result in in-store credit. Returns that arrive in damaged condition will result in no refund. Upon return, you will receive in-store credit for the original value of your purchase. In-store credits expire one year from date of issue. Return shipping costs are the responsibility of the customer.
Should your items arrive damaged, please submit a Damage Claim Form. Photos are required to substantiate damage. Upon receipt, Charlotte Rose Interiors will review the claim for approval. Returns due to damage will be replaced. A merchandise credit will not be issued. All claims must be submitted and received by Charlotte Rose Interiors within 1 week from receipt of shipment. Copy of email return request and response must be included in return shipment.
If damage is done during shipment, all original packaging must be kept until you are notified otherwise.
Any item that is sold as a ‘Special Order’ will incur a 25% restocking fee if returned, due to the specialized handling involved. Any remaining balance due will be issued as in-store credit. Please note, any additional special order products will be indicated directly in the product description.
Our vast collection of ‘Found’ items are one-of-a-kind. Sizes, color, and styles may vary from photo. Should you be unhappy with the authentic treasure you receive, it may be returned under the guidelines of our stated Return Policy.
Items shipped via freight carrier (furniture) are not returnable, and must be inspected and accepted or refused upon delivery.
Charlotte Rose Interiors offers FREE SHIPPING. On Everything. Everyday.
Shipping your items on time is very important to us. Charlotte Rose Interiors partners with multiple resources to ship the many products offered for sale on the Charlotte Rose Interior website. We do our best to provide accurate estimated delivery dates and ship your items on time. That said, the estimated delivery dates provided are estimates and never guaranteed. They take into account many factors, including item availability, location, and shipping destination.
We work with designers, artisans, and manufacturers all over the world to bring you unique and beautiful products. Many are handmade, while others are sourced overseas. Coordinating delivery from so many sources takes time and care, and we often ship products together to keep costs low. Rest assured, our products are worth the wait.
With the exception of Special Order items (see notes below), all items will ship within 15 business days, unless otherwise noted as ‘Available on Backorder’ (see below for notes). You may receive multiple packages for a single order, as our treasures are sourced from many warehouses and artisans who ship on our behalf. Once a product has shipped, time to delivery may range from 1 to 10 business days depending on carrier, and final delivery destination. Charlotte Rose Interiors is not responsible for items that are lost or damaged in transit. Please note that we can not guarantee delivery dates. We reserve the right to choose the most economical carrier to ship your package. Charlotte Rose Interiors cannot deliver to P.O. Box locations or military APO/FPO addresses. Charlotte Rose Interiors is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.